|Gleneagle Asset Management Limited ATF The Blossom Fund Level 27 25 Bligh Street Sydney NSW 2000|
|This is your Direct Debit Service Agreement with Gleneagle Asset Management Limited, User ID 618354 (ABN 29 103 162 278) (the Debit User). It explains what your obligations are when undertaking a Direct Debit arrangement with us. It also details what our obligations are to you as your Direct Debit provider. Please keep this agreement for future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR authorisation|
|1. Debiting your account|| |
1.1 By submitting a Direct Debit Request, you have authorised us to arrange for funds to be debited from your account. The Direct Debit Request and this agreement set out the terms of the arrangement between us and you.
1.2 We will only arrange for funds to be debited from your account as authorised in the Direct Debit Request. or
1.3 If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
|2. Amendments by us|| |
2.1 We may vary any details of this agreement or a Direct Debit Request at any time by giving you at least fourteen (14) days written notice sent to the preferred email / address you have given us in the Direct Debit Request.
|3. How to cancel or change direct debits|| You can: |
(a) cancel or suspend the Direct Debit Request; or
(b) change, stop or defer an individual debit payment
at any time by giving at least 14 days notice.
To do so, contact us at firstname.lastname@example.org
You can also contact your own financial institution, which must act promptly on your instructions.
|4. Your obligations|| |
4.1 It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the Direct Debit Request.
4.2 If there are insufficient clear funds in your account to meet a debit payment:
4.3 You should check your account statement to verify that the amounts debited from your account are correct.
|5 Dispute|| |
5.1 If you believe that there has been an error in debiting your account, you should notify us directly on email@example.com. Alternatively you can contact your financial institution for assistance.
5.2 If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging within a reasonable period for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
5.3 If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
|6. Accounts|| |
You should check:
|7. Confidentiality|| |
7.1 We will keep any information (including your account details) in your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
7.2 We will only disclose information that we have about you:
|8. Contacting each other|| |
8.1 If you wish to notify us in writing about anything relating to this agreement, you should write to Gleneagle Asset Management Limited C/O Blossom Funds Management division Level 27, 25 Bligh Street Sydney NSW 2000
8.2 We will notify you by sending a notice to the preferred address or email you have given us in the Direct Debit Request. Any notice will be deemed to have been received on the second banking day after sending.