Got questions?
We’ve got answers.

Yes, there is a minimum application amount of $5. We want to make saving accessible to everyone!  

If you want to change your bank account details contact us anytime at blossom@blossomapp.com and we’ll help you kick off the process.

It will generally take 2-3 business days for funds transferred via direct debit to reach your Blossom account. These funds will appear as “pending” in your account until they arrive and cannot be dishonoured or clawed back. Funds transferred via PayID will arrive instantly.

The maximum amount you will be able to transfer via PayID will be dependent on your bank’s ‘Pay Anyone’ limit. The maximum investment amount per customer is $10,000,000.

Your direct debit request may have failed because of one of the reasons below:

• Your bank account doesn’t allow for direct debits. This usually happens if you have tried to link an online-only savings account.
• There were insufficient funds in your bank at the time of the direct debit.
• There was an error in the bank account details provided. Visiting the ‘Settings’ section of the web, iOS or Android app will allow you to update your information.

Once you have checked your bank details are correct and there are sufficient funds in your account, you can go to the Blossom web, iOS or Android app to make a new direct debit request.

No, funds must be sent from a bank account in your name only.

You can fund your Blossom account through PayID or Direct Debit. Go to Transfers > Add Funds in your Blossom app or on the web. With PayID, your funds will reach your account instantly. Please note, you will have a different PayID for Blossom Save and Blossom Plus - make sure you copy the correct one for your transfer.  

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The maximum investment amount per customer is $10,000,000.00.

For a PayID transfer, we’ll give you a unique PayID email address. You can use this to transfer funds yourself through your online banking or mobile banking app. With PayID, your funds will reach your account instantly (subject to banking and payment systems).

To transfer using PayID, follow the steps below:

1. Go to Transfers > Add Funds
2. Choose Blossom Save or Blossom Plus
3. Input the amount you would like to transfer
4. Choose PayID as your payment method
5. Copy the PayID
6. Open your internet banking or banking app
7. Select 'pay someone new' or 'new payee'
8. Select pay to a 'PayID' or 'email address' and paste the email address
9. Enter the amount and select Pay

Please note, you will have a different PayID for Blossom Save and Blossom Plus - make sure you copy the correct one for your transfer.  

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For a Direct Debit transfer, simply provide us with your bank account information and we’ll instruct our bank to debit the agreed amount from your account directly.

To transfer using Direct Debit, follow the steps below:

1. Go to Transfers > Add Funds
2. Choose Blossom Save or Blossom Plus
3. Input the amount you would like to transfer
4. Choose Direct Debit
5. Add a bank account you would like to link
6. Login with your Client Number and Password (for account verification only*)
7. Follow the steps to verify your account
8. Start growing!

Once you have linked your bank account, you can set up a once off payment or set up automatic recurring payments so your funds are transferred automatically every day, week, fortnight or month. You can also use auto-grow to round up your spare change.  

* Note: Your banking information is used for the purposes of account verification only. Your data is encrypted and stored offsite. We will never share, sell or rent your personal information. Ever.

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