Blossom App Financial Service Guide (FSG)

This Financial Services Guide (FSG) was prepared and issued on 13 May 2021 by: Gleneagle Asset Management Limited ABN 29 103 162 278 Australian Financial Services Licence (AFSL) Number 226199 (Gleneagle Asset Management). It describes the financial services provided by its Corporate Authorised Representative, BlossomApp Pty Limited ACN 644 216 151 (C.A.R. No. 1284228) (BlossomApp) in relation to Blossom Fund ARSN 645 889 998, (Blossom Fund).


The purpose of this FSG is to provide clients of Gleneagle Asset Management with information about the financial services that are provided by Gleneagle Asset Management by its representative, BlossomApp. It is designed to assist you in deciding whether to use the financial services described in this FSG.


This FSG contains information about:

  • Who provides the services and how the service provider can be contacted
  • The services and types of products the service provider is authorised to provide
  • How the service provider (and any other relevant parties) are remunerated
  • Internal and external dispute resolution procedures and how you can access them.

The FSG is issued in paper form and also as an electronic copy of this FSG (Electronic FSG) . The Electronic FSG will be available via Potential investors should only rely on the information in this FSG for the services covered by this FSG. If this FSG has been received electronically, then a paper copy of this FSG will be provided free of charge on request by contacting BlossomApp using the contact details detailed in this FSG.


Gleneagle Asset Management is the responsible entity of Blossom Fund which is a registered managed investment scheme (ARSN 645 889 998).

Gleneagle Asset Management acts for itself.

BlossomApp has been appointed by Gleneagle Asset Management as the customer relationship manager for Blossom Fund. BlossomApp acts as the authorised representative of Gleneagle Asset Management when it provides to you the services described in this FSG.


You should receive a Product Disclosure Statement for Blossom Fund (PDS), which is issued by Gleneagle Asset Management. That discloses important information about investing in Blossom Fund. The PDS as at the date of issue of this FSG is dated 13 May 2021 but this FSG will also apply to any later PDS issued by Gleneagle Asset Management for Blossom Fund (unless and until this FSG is supplemented or another FSG is issued).

The disclosure documents will be issued in paper form and as an electronic Product Disclosure Statement (Electronic PDS). The Electronic PDS will be available via Potential investors should only rely on the information in the current PDS for information about investing in Blossom Fund. If the PDS has been received electronically, then a paper copy of the PDS will be provided free of charge on request by contacting BlossomApp using the contact details detailed in this FSG.


Gleneagle Asset Management is authorised by its AFSL to provide a range of financial services. For the purposes of this FSG, the services provided by BlossomApp as corporate authorised representative of Gleneagle Asset Management are limited to:

  • Providing general financial product advice only; and
  • Dealing in a financial product by applying for, acquiring, varying or disposing of a financial product on behalf of another person, with respect to interests in Blossom Fund, to retail clients and wholesale clients.

Neither Gleneagle Asset Management nor BlossomApp provides personal advice.


Any advice given by any representative of Gleneagle Asset Management or BlossomApp is general advice only.

Gleneagle Asset Management does not give personal advice of any kind and has not authorised anyone to give personal advice.

Under the law regulating provision of financial services, general advice and personal advice have special meanings and may differ from what you commonly understand. General advice can include direct or implied recommendations about financial products or services, whether generally or for a class or kind of investor, without taking into account your particular circumstances. General advice includes advice based on consideration of the investment alone (including by reference to current market conditions) and any such general advice is provided without any express or implied recommendation that such advice is appropriate for you in light of your personal circumstances. Regular updates, marketing materials, research reports, market reports, PDSs or other offer documents and website content are not personal advice.

Gleneagle Asset Management and BlossomApp may collect personal or investment information from you to identify you, or for marketing purposes and to administer your account and our credit exposure to you. Collection of personal information is not to be implied that personal advice is given.


Both BlossomApp and Gleneagle Asset Management are responsible to you for any financial services which BlossomApp provides to you which are within the authority given to BlossomApp.

Gleneagle Asset Management is responsible for the conduct of its appointed representative, BlossomApp.


All your regular contact in relation to Blossom Fund should be with BlossomApp. The contact details are given in the directory of this FSG.

If you have any complaints or queries about our service covered by this FSG, then you should follow the procedure described later in this FSG. (If you have any complaints or queries about the investments in Blossom Fund, then you should consult the PDS.)

You should give any instructions or communications to us or to BlossomApp by the web or Android applications (Apps) which we provide from time to time or by telephone, letter, and email or in person.


There are no fees, charges or costs for the services covered by this FSG.

Gleneagle Asset Management may receive fees, charges or recovery of expenses in its role as responsible entity of Blossom Fund, which are disclosed in the PDS.

Gleneagle Asset Management and its associates have relationships with various parties whereby it pays fees or receives fees including on its personal account. These parties may include (but are not limited to) product issuers, brokers, custodians, fund managers, banks, investment advisors, financial planners and other referral sources.

Gleneagle Asset Management has a policy and documented processes for controlling, avoiding and disclosing relevant conflicts of interests for managing conflicts of interest that covers related party transactions and benefits or other remuneration from third parties.

Employees or authorised representatives of Gleneagle Asset Management may be remunerated through a combination of base salary and non-base salary compensation.

The non-base salary may include a share of the commission, fees or other payments earned by the company (or an associate of it).

The proportion of commission, fees or other payments shared with the employee or other representative is based on their level of experience, length of service with the respective company or its associate, the level of qualifications and market conditions, and ranges from 0% up to 50%. Employees and other authorised representatives of those companies may also benefit from various internal incentive schemes including seminars, conferences and training programmes and non-cash rewards. Participation in these schemes is generally based on revenue production, minimum length of service and compliance with policies and industry regulations.

Since there are no fees charged for the services covered by this FSG, the remuneration and other benefits are funded from other sources, some of which may be fees, charges and costs disclosed in the PDS.


Gleneagle Asset Management has the benefit of professional indemnity insurance that complies with section 912B of the Corporations Act 2001. This professional indemnity insurance covers claims in relation to the conduct of current employees and past employees working for it and for its representatives.


Your privacy is important to Gleneagle Asset Management and BlossomApp are committed to compliance with the Privacy Act 1998 (Commonwealth) and the Australian Privacy Principles. Gleneagle Asset Management maintains a record of your personal profile which includes your personal details and details of your investments.

Gleneagle Asset Management and BlossomApp may disclose your personal information to external parties, such as our service providers, for the purposes of administering, arranging or facilitating your investments or transactions or with your consent.

Gleneagle Asset Management and BlossomApp may also collect, hold and use your personal information to undertake appropriate administration, including in relation to the “Know Your Client” obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Commonwealth) (AML/CTF Act).

If you wish to access information which Gleneagle Asset Management or BlossomApp hold about you, please first contact BlossomApp to request this. Gleneagle Asset Management will also try to assist you, if requested.

A copy of the Gleneagle Asset Management Privacy Policy is available from Gleneagle Asset Management. Please contact Gleneagle Asset Management if you have any concerns.


Gleneagle Asset Management has adopted a programme that complies with the AML/CTF Act. As part of this process, you will need to provide evidence of identification.


BlossomApp wants to know about any problems you may have with the service of Gleneagle Asset Management and BlossomApp so we can take steps to resolve the issue. If you have a complaint about the financial product or service provided to you, please take the following steps:

  1. Contact Gleneagle Asset Management compliance division. You may do this by telephone, email or letter using the contact details below:

    Gleneagle Asset Management Limited

    Compliance Division

    Level 27, 25 Bligh Street

    Sydney NSW 2000


    Phone: +61 2 8277 6655


  2. Gleneagle Asset Management will acknowledge the complaint immediately, or if not, as soon as practicable after receipt. Gleneagle Asset Management will endeavour to resolve any complaint and provide a final response as soon as practicable, but within 45 business days from receipt.
  3. If you still do not get a satisfactory outcome, you have the right to complain to the Australian Financial Complaints Authority (AFCA). AFCA is an external complaints and dispute resolution body. The service to you is free. The contact details for AFCA are:

    Australian Financial Complaints Authority

    G.P.O. Box 3, Melbourne, VIC 3001

    Toll Free: 1800 931 678 (free call)

    Facsimile: +61 1800 931 678



  4. Gleneagle Asset Management - membership number 11357;
  5. The Australian Securities and Investments Commission (ASIC) also has an Infoline on 1300 300 630 which you may use to make a complaint and obtain information about your rights.


Each of Gleneagle Asset Management and BlossomApp may record conversations with you (with or without an audible tone). You may request a copy of the transcript of these recordings in anticipation of or in the event of a dispute. We may charge a reasonable administrative cost for providing this service.


If you have any queries about this FSG or the services provided, you can contact:



  • Gleneagle Asset Management Limited ACN 103 162 278 AFSL 226199
  • Website:
  • Sydney Office: Level 27, 25 Bligh Street Sydney NSW 2000 AUSTRALIA